FAQ
FAQ - NORDIKO
What is the return policy for pre-order items? Does the 14-day return period start when I place the order or when I receive the product?
The 14-day return period begins when you receive your item ("nach Erhalt deines Artikels"), not when you place the order. This is particularly important for pre-orders, which have an estimated delivery time of 30 days.
Is there a warranty period on the product structure or finish?
Yes, there is a specific warranty period for the products.
- Duration: All VANTAA acoustic panel models come with a 2-year warranty.
- Coverage: The company guarantees the quality, suitability, effectiveness, and safety of the products supplied.
- Conditions: To maintain the warranty, you must strictly follow the parameters, recommendations, and suggestions for use, handling, installation, and maintenance detailed in the technical data sheets.
Failure to comply with these specifications will void the warranty.
How to Initiate a Return?
You must request a return by contacting the company at hello@nordiko.eu before sending any items back. Items sent back without a prior request will not be accepted.
Can I schedule a specific delivery date?
Unfortunatly not yet. We collaborate with our courier partens to improve this option as soon as possible.
Can I purchase a sample piece before committing to a full wall?
Yes. You can buy our samples in our product page.
Do you offer panels in custom heights (e.g., 270cm or 300cm) for high ceilings?
No. If you have any specific request, please contact us at hello@nordiko.eu, or book a meeting using our contact page.
Are the products CO2 neutral?
The product is listed as CARB P2 compliant. This stands for the California Air Resources Board Phase 2 standard, which certifies that the product has low formaldehyde emissions, making it suitable for indoor air quality standards.
What is the specific Noise Reduction Coefficient (NRC) of the acoustic panels?
The panels have a Noise Absorption Coefficient (NRC) of 0.81. The acoustic class depends on the installation method: they are rated Class D when glued directly to the wall, and Class A (highest absorption) when installed on horizontal battens with rock wool insulation behind them.
What is the exact weight per panel?
The specific weight per unit 240x60 cm is 10.1 Kg
What is the percentage of recycled content in the PET felt backing?
The panels are composed of an MDF (eco-friendly) core, a PET (polyethylene) fiber backing, and a natural wood veneer finish. While the sources mention the product is "Eco-Friendly" and uses PET fiber for sustainability, they do not specify the exact percentage of recycled content or provide a "CO2 neutral" certification.
What is the specific formaldehyde emission class (E0, E1, CARB P2)?
The product is listed as CARB P2 compliant. This stands for the California Air Resources Board Phase 2 standard, which certifies that the product has low formaldehyde emissions, making it suitable for indoor air quality standards.
Is Vantaa Panel waterproof?
Don't to leave the material exposed to the elements. For cleaning, you are instructed to use a moist cloth with warm water and to clean spills immediately, implying the product is not fully waterproof or submersible.
Can these panels be installed in a bathroom with a shower?
These panels are not suitable for installation in a bathroom with a shower.
Are the panels flexible enough to be installed on curved walls or pillars?
No, there are some limitations with curved walls or pillars. You need to cut part of the dark fiber on the back of the panel.
Do the panels require an expansion gap between them?
You do not need to leave a manual expansion gap between the panels.
What color are the included screws?
Black.
If I decide to glue the panels, which type of adhesive would you recommend — construction adhesive, grab adhesive, or silicone?
We suggest HIGH TACK glue.
Is it structurally safe to attach lighting or heavy shelving directly to the panels, or should these be anchored to the wall behind, given the felt/MDF backing?
It is not safe to attach heavy shelving or heavy lighting directly to the acoustic panels. You should anchor these items through the panel and into the structural wall behind.
What is the return policy for pre-order items? Does the 14-day return period start when I place the order or when I receive the product?
The 14-day return period begins when you receive your item ("nach Erhalt deines Artikels"), not when you place the order. This is particularly important for pre-orders, which have an estimated delivery time of 30 days.
Is there a warranty period on the product structure or finish?
Yes, there is a specific warranty period for the products.
- Duration: All VANTAA acoustic panel models come with a 2-year warranty.
- Coverage: The company guarantees the quality, suitability, effectiveness, and safety of the products supplied.
- Conditions: To maintain the warranty, you must strictly follow the parameters, recommendations, and suggestions for use, handling, installation, and maintenance detailed in the technical data sheets.
Failure to comply with these specifications will void the warranty.
How to Initiate a Return?
You must request a return by contacting the company at hello@nordiko.eu before sending any items back. Items sent back without a prior request will not be accepted.
Can I schedule a specific delivery date?
Unfortunatly not yet. We collaborate with our courier partens to improve this option as soon as possible.
Can I purchase a sample piece before committing to a full wall?
Yes. You can buy our samples in our product page.
Do you offer panels in custom heights (e.g., 270cm or 300cm) for high ceilings?
No. If you have any specific request, please contact us at hello@nordiko.eu, or book a meeting using our contact page.
Are the products CO2 neutral?
The product is listed as CARB P2 compliant. This stands for the California Air Resources Board Phase 2 standard, which certifies that the product has low formaldehyde emissions, making it suitable for indoor air quality standards.
What is the specific Noise Reduction Coefficient (NRC) of the acoustic panels?
The panels have a Noise Absorption Coefficient (NRC) of 0.81. The acoustic class depends on the installation method: they are rated Class D when glued directly to the wall, and Class A (highest absorption) when installed on horizontal battens with rock wool insulation behind them.
What is the exact weight per panel?
The specific weight per unit 240x60 cm is 10.1 Kg
What is the percentage of recycled content in the PET felt backing?
The panels are composed of an MDF (eco-friendly) core, a PET (polyethylene) fiber backing, and a natural wood veneer finish. While the sources mention the product is "Eco-Friendly" and uses PET fiber for sustainability, they do not specify the exact percentage of recycled content or provide a "CO2 neutral" certification.
What is the specific formaldehyde emission class (E0, E1, CARB P2)?
The product is listed as CARB P2 compliant. This stands for the California Air Resources Board Phase 2 standard, which certifies that the product has low formaldehyde emissions, making it suitable for indoor air quality standards.
Is Vantaa Panel waterproof?
Don't to leave the material exposed to the elements. For cleaning, you are instructed to use a moist cloth with warm water and to clean spills immediately, implying the product is not fully waterproof or submersible.
Can these panels be installed in a bathroom with a shower?
These panels are not suitable for installation in a bathroom with a shower.
Are the panels flexible enough to be installed on curved walls or pillars?
No, there are some limitations with curved walls or pillars. You need to cut part of the dark fiber on the back of the panel.
Do the panels require an expansion gap between them?
You do not need to leave a manual expansion gap between the panels.
What color are the included screws?
Black.
If I decide to glue the panels, which type of adhesive would you recommend — construction adhesive, grab adhesive, or silicone?
We suggest HIGH TACK glue.
Is it structurally safe to attach lighting or heavy shelving directly to the panels, or should these be anchored to the wall behind, given the felt/MDF backing?
It is not safe to attach heavy shelving or heavy lighting directly to the acoustic panels. You should anchor these items through the panel and into the structural wall behind.
Do you have more questions?
Get in touch with our form or visit our contact page
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